The best way to understand something has always been one.
To do it yourself!
Motivate your employees by bringing them to understand each others job better.
Let them change their roles and never hear again “Marketing” complaining about “Sales”, “Sales” about “Accounting” or “Customer Service” about “Sales” etc.
Your employees will be trained in a simulated environment, mirroring the real one with its business processes. They will learn and understand, what their colleagues need from one in order to deliver what is expected within this role.
With this innovative method your team members will gain immediately intelligence and awareness about each others role in the company.
From the first day after the training they will collaborate much more efficient and the number of internal inquiries will dramatically decrease due to the fact that each other knows exactly what the colleagues expect in order to deliver results.